February 2010

Business Intelligence: February 2010

Announcing the New IBM Support Portal
(Category: Software)
by Creative Computing & IBM Cognos Support

As part of the IBM CIO transformation initiative, IBM has developed a best in class online technical Support Portal that helps differentiate IBM products in the marketplace. It is a no charge, value add to our clients and IBM Business Partners.

The portal is a unified, centralized view of all technical support tools and information for all IBM software, systems and services. Clients can tailor the pages to suit their needs, focus on the products they care about and organize the pages to reflect the way they work. The portal simplifies their online technical support experience, reduces the time it takes to find the information they need to solve problems, and alerts them to information that can help them avoid problems.

What does the IBM Support Portal mean to you, our clients?
Clients have been test driving the new Support Portal and their feedback has been outstanding! Here are a couple of client quotes:

• This is the first time IBM scored an A+ on my list of a user-friendly support page. With one word: WOW !!! ... Keep up the good work !!

• I love the new look and feel of the customized portal. It is so much easier to maneuver and find what I'm looking for. It is fantastic!.......The frustration, I must say, has definitely vanished. I will continue to test drive the new portal. Thank you, thank you, thank you!

What does the IBM Support Portal mean to Creative Computing as an IBM Premier Business Partner?
• Portal delivers IBM product value add in a highly-competitive market
• Complimentary product support that comes with every purchase
• Makes IBM products easier to install, use and maintain
• Increases our efficiency in supporting our clients

What are we asking you to do now?
Your success is our success! The introduction of the new IBM Support Portal is an exciting offering and we don't want you to miss out. If you're using IBM Cognos, we highly recommend that you start using it as soon as possible ... It's FREE!

To get started .....

Visit the IBM Support Portal Web site for an overview.

To get started using the IBM Support Panel:

1. Go to the IBM Support Portal.
2. Select the products you are interested in.
3. View your page! It's that easy!

For more information, view the many online videos provided by IBM to help simplify your experience.

Of course, if at any time you have questions or require assistance, please don't hesitate to call us; that's what we're here for.

Creative Computing, Inc. (401) 727-2400
www.mycci.com
PRINTER FRIENDLY VERSION

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